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Can I Get a Refund from this Dentist?

I had a cracked tooth that received a crown. It has been sensitive since then. I can’t eat where that crown is because it hurts to bite down. I called my dentist a week after and he said that some people take longer for the sensitivity to calm down. Three months later and I needed to go in for another dental crown. I begged them to fix the crown from the first tooth while they were there but they just blew me off. They told me it probably just needs to be adjusted and to schedule a follow-up visit for that. Then, the pandemic hit so they canceled my appointment. I went back today and they told me that the tooth needs to be extracted. I feel like this wouldn’t have happened with timely treatment. I wanted a refund for the original crown if I’m going to lose the tooth anyway. They’re saying the tooth being infected isn’t their fault So, not only am I not getting a refund, but now they’re talking about me having to get a dental implant to replace the tooth. Is there anything I can do about this?

Miranda

Dear Miranda,

Woman grabbing her jaw from pain.

You’ve been put through the wringer with this dentist. I’m sorry. It is obvious to me this dentist doesn’t care about your best interest. While it is not uncommon for a tooth to have some sensitivity, the type of sensitivity you described isn’t normal. If there was sensitivity to temperature, I’d have suggested a little time. However, you talked about pain when you tried to chew. That is something completely different.

A well-made dental crown is not noticeable at all. So, either the crown was seated too high and needed adjusting or there was an underlyting infection that was missed. It’s possible, if there was an infection, that it was hard to see.

One thing I don’t understand is them saying the tooth must now be extracted. Have they tried a root canal treatment? My suggestion is to get a second opinion.

When you do, make sure it is a blind second opinion. By that I mean , don’t tell the second opinion dentist who did your work or what they’re recommending. Instead, just tell him the symptoms and let him give you his unbiased recommendation.

I am especially curious as to whether you really need this tooth extracted. You said there is an infected tooth. Normally, the treatment for that is a root canal treatment.

I wish your dentist would take the crown that is giving you pain more seriously. When your bite is off for an extended period of time, It could lead to TMJ Disorder. Regardless of how this turns out, I think you need to find a new dentist. One who cares about his patients.

This blog is brought to you by Salem, MA Dentist Randall Burba.