I told my dentist I was moving to another state, but needed to replace my snap-on denture. In deciding whether or not to replace them now or wait until I move, I asked him how long it would take if I did it through him. He told me three weeks. That was do-able so I went forward with it. On week NINE it finally came in! But, it didn’t fit with the snap fixutres. He sort of forced it on. By the next day, I was in agony. I couldn’t even eat bread without pain. I was able to take it off, but it was not easy. I called to schedule to come in they told me my dentist was on vacation but I can see another one. I agreed. He told me the ‘holes’ were not properly done and the whole thing would need to be re-done. At this point, I am out of time. Is it unreasonable to just ask for a refund and do it at the new office? I can’t really drive back and forth for this?
Your dentist entered into a contractual agreement with you when he said the denture would be ready in three weeks. When they weren’t, he broke that agreement. He did not just barely miss the deadline, either. He was a full six weeks late and even then it was not a usuable denture. So, yes, he should definitely return your money without any fuss. I would not let them “fix” it. You will be better served moving onto the other dentist.
Now, I say he should return your money without any fuss, but we all know that humans are sometimes unreasonable. I would start by just asking politely. If he doesn’t respond as he should, you have a few options.
First, tell him you will have to leave a review letting others know about the poor service and result you received from his care. Marketing research shows that a majority of patients check online reviews before deciding whether or not to see a specific care giver. In that same vein, you could offer to let patients know how accomodating he was when it didn’t work out the way you both hoped as a means of making him look better if he does cooperate.
Second, threaten to go to the dental board. I don’t know any dentist who is excited about the prospect of their name and practice being brought before the board.
Thirdly, if you paid through any dental insurance, you can contact the insurance company and see if they’ll help resolve it.
I am sorry this happened to you. Most people get Snap-on Dentures as a means of having more affordable dental implant options. When this is the result, it can be very discouraging. Make sure after you move, the dentist you choose to re-do these has advanced (post-doctoral) training in dental implants. These procedures are not adequately taught in dental school.
This blog is brought to you by Salem, MA Dentist Dr. Randall Burba.