Category Archives: Porcelain Veneers

Porcelain Veneer Scam

I need some advice. I had some slightly misaligned teeth and they were also showing their age with their color. I went to someone who advertised as a cosmetic dental specialist who was having a new patient sale of 15% off. He told me he could fix both of those things with porcelain veneers. I was super excited about the idea of having a nice smile again. By the time he was “finished” nothing looked like he said they would. The teeth are still misaligned and the color looks chalky and fake. To top it off he told me he reshaped some of the bottom teeth, which we didn’t agree to or even discuss, yet he charged me$2k extra for it. Now he’s saying I have unrealistic expectations and the only way to get my teeth to look the way I want is with dental crowns and of course, he wants to charge me more for the crowns. He’s the one who suggested veneers in the first place. What do I do?


Dear Carly,

Wow! I absolutely hate hearing stories like this. He has been so unethical and it makes the rest of the legitimate dentists look bad. Your first thing to do is try to secure a refund. Here are the things going for you that will help you procure one.

  • First, he misrepresented himself by calling himself a specialist. There is not a recognized specialty in cosmetic dentistry. For him to call himself a true specialist is unethical. That being said, there are dentists who are more qualified than others. I’ll discuss below how to find a truly skilled cosmetic dentist.
  • Second, he promised you results he did not follow through on and then blamed you for your expectations. Telling you he can do something is a verbal contract. He did not fulfill his part of the deal.
  • Thirdly, he did work by shaping teeth you did not even discuss. That is a big no-no. A patient must consent to work before it is done.

I’d start by gently asking for a refund. If he gives you trouble, and I suspect he will, point out the things mentioned above. If he still gives you trouble, let him know you’ll be talking to the dental board and contacting an attorney if need be.

I also recommend, for the benefit of other potential victims that you leave a review documenting your experience with this dentist.

Finding an Expert Cosmetic Dentist

So you are aware, porcelain veneers CAN actually do everything he said and more. You just have to have a skilled and artistic cosmetic dentist to do the work. Smile makeovers are not taught in dental school so it is up to the dentist how much training they invest in this skill.

The best cosmetic dentists have reached accreditation with the American Academy of Cosmetic Dentistry. It’s more than just being a member of the AACD. In order to get accredited, they have to pass stringent exams as well as have a large number of cases they’ve done examined by a board to make sure it meets the highest technical and artistic standards.

This blog is brought to you by Salem, MA Cosmetic Dentist Dr. Randall Burba.

Porcelain Veneer Disaster

I had four dental veneers placed. Nothing seems to be going right with these. When I first got them, I was a little uncomfortable with how yellow my natural teeth looked next to them. My dentist said that people will only notice the veneers, but I noticed the other teeth every time I smiled. Now the two front teeth seem to be turning gray so those are now a different color than when I first got them, just a few months ago. All totaled that makes me smile three different colors. My dentist thinks the teeth under the graying ones are darker so we need to make the veneers thicker. I’m having my doubts. What do you think?


Dear Barry,

porcelain veneer being placed on a tooth

I am very glad you wrote. This is one I am going to place in our cosmetic dentistry horror story file, which is growing by the day. The biggest problem you are facing with your smile makeover is your dentist. He or she is in over their head and at this point is just experimenting on you. Do not let them do any more work on your porcelain veneers. Let’s go through everything that was done wrong on this case and then I’ll tell you where to go from there.

First was the number of veneers. While it is fine to get just four veneers, most smiles (like yours) are much wider than that. Saying that people will only be looking at your veneers is a joke. They’re going to notice you have four very white teeth and then yellow teeth, which will instantly signal those four teeth are fake. To have a uniform smile color, a patient either needs to get enough veneers to cover the whole smile, which is usually 8-10 teeth wide, or have their teeth whitened before getting the veneers. The latter option is much less expensive if you are on a tight budget.

As to the graying, do not allow the dentist to make the veneers any thicker. You said the veneers have started turning gray, not that they were gray to begin with. That means it has nothing to do with the shade of your teeth underneath. It is more likely a bonding issues.

If the porcelain veneers weren’t bonded on properly, then you will have food, debris, and other bacteria getting caught between your natural tooth structure and your veneers. This puts you at serious risk of both decay and gum disease. The good news is, you can use this to get at least a partial refund, possibly a full one. Here is how to go about this. There are other possibilities as well, but you need someone who is looking at the veneers to tell you which. Here’s what I recommend.

Look for either an AACD accredited dentist or one listed on the website. Dentists in both these groups are experts in cosmetic dentistry. They’ve invested in post dental school training and have real artistry. Most of them even have a beautiful smile guarantee. Have them look at your veneers and tell you what is wrong. Don’t just have them look at the two that are turning gray, but the other two as well. If the bonding is off on two, it is probably off and all of them and they’ll eventually start having the same problem.

From there I would tell your dentist what the verdict was and simply ask for a refund. If he or she refuses, then the second dentist should be willing to help you. Sadly, sometimes dentists are more willing to listen to their peers than their patients.

Once your refund is secured have the case done again properly. One world of caution. When you go to get this second opinion. Do not tell him who did the work before they’ve given their opinion. You want it to be a blind second opinion in case they are friends with one another.

This blog is brought to you by Salem, MA Dentist Dr. Randall Burba.

I Need Root Canals after Porcelain Veneers

I had twelve upper and ten lower veneer crowns. My dentist told me there weren’t any risks in getting a smile makeover. I was fine during the temporaries, but when the permanent veneer crowns were placed, I started having pain. My dentist adjusted it at least five times before it stopped hurting. But, then a few weeks later I ended up with one of them abscessed. I had to have a root canal on the tooth. I asked him about this and he said that he doesn’t know what happened and I am just an unlucky one. Since then, this unlucky one has had to have five more root canal treatments on these teeth. What do I do? I am in complete agony.


Dear Melissa,

I am glad you wrote. I want to clarify something first. There are porcelain veneers and there are porcelain crowns, but there is not something called veneer crowns. Unfortunately, there are some unethical dentists who place dental crowns and just call them veneers. One way to tell which one you received is by the tooth preparation your dentist did.

Tooth Preparation for Porcelain Veneers

When your teeth are prepared for porcelain veneers, there is very little tooth preparation necessary. Generally, your dentist will just remove the depth of a fingernail. The veneers themselves only cover the front of the tooth. It would be extremely rare for teeth prepared for veneers to need a root canal treatment, let alone the number you have had to have. My suspicion is that you have had dental crowns placed.

Tooth preparation for dental crowns

On the other hand, when a tooth is prepared for a dental crown, there is a great deal more tooth structure that is removed, as you can see from the image directly above. The crown will surround the entire tooth. It sounds like your dentist went even deeper than this based on your experiences.

If he told you that you received porcelain veneers but gave you porcelain crowns, he either lied or does not know his field well enough. Neither of those are great choices.

When a dentist is overly aggressive with tooth preparation it can lead to problems such as you are having. He needs to pay for the damage he caused. This is especially true because he told her there weren’t risks, when obviously there were.

Whenever possible, a smile makeover should be done with porcelain veneers instead of crowns because of the very risks you encountered, plus it is always better to save as much natural tooth structure as possible.

You’ll have to get any root canals done that are necessary in order to save your teeth.

I’m sorry this happened to you.

This blog is brought to you by Salem, MA Dentist Dr. Randall Burba.

Porcelain Veneers With an Overbite

I am finally in a position where I can get a beautiful smile. I’ve had tetracycline stains on my teeth for years, which always left me self-conscious about my smile. I wanted to get porcelain veneers but my dentist said my overbite will prevent that because my top teeth pretty much completely cover my bottom teeth. Instead, he is suggesting four porcelain crowns. I have some questions though. First, have you heard of my type of bite being an issue with porcelain veneers. Second, Do I whiten my bottom teeth to come close to matching the top?

Melissa M.

Dear Melissa,

Porcelain Veneers require real expertise.

I am glad you wrote before going through with this procedure. I have some concerns about your dentist’s qualifications to give you a beautiful result. Let’s start with his choice of treatment–porcelain crowns. When dentists suggest porcelain crowns when a patient asks for porcelain veneers, it is most often because they are not comfortable doing porcelain veneers but don’t want to admit that to their patient.

I will give your dentist credit for his creative excuse, even if it is totally invalid. When you have an overbite, porcelain veneers actually make more sense. Veneers only cover the front of your teeth and hug the sides a smidge. Dental crowns have to go around the whole tooth. If your top teeth are covering your bottom teeth, that will be a challenge.

A second issue is your dentist suggesting four dental crowns. Unless you have an unusally narrow smile, this means your adjacent teeth, with their tetraycycline stains, will be visible when you smile. Most smiles need somewhere between eight to ten veneers to get all their visible teeth.

For the bottom arch, it is possible to have some teeth whitneing done, but tetracycline stains can be pretty resistant to most whitening methods. Kor Whitening has had the best results with these type of stains.

The Key to a Beautiful Smile Makeover

The one constant in beautiful results will be tied to the dentist you choose to do your porcelain veneers. Smile makeovers are not taught in dental school. On top of that, cosmetic dentistry is not a recognized specialty. A dentist has to decide to get the post-doctoral training necessary to produce beautiful results.

In your place, you need an expecially well-trained dentist. Tetracycline stains are one of the most challenging cases. Your dentist will have to get the veneers opaque enough to cover the stains but still look translucent to give it that natural reflective shine. To get this result, I would look for an AACD accredited dentist. These are the top 1 % of cosmetic dentists in the country.

This blog is brought to you by Boston Cosmetic Dentist Dr. RAndall Burba.

Staining on Porcelain Veneers only one year later

I had porcelain veneers done just a year ago. I was told these would last for many years. I’m actually still paying them off. Yet, they’ve already started staining. Should I be worried?


Dear Carol,

I wish I had a picture of your porcelain veneers. That would help me have a more precise idea of what went wrong. Without that, I can give you some generalities which should be helpful.

If the staining seems to be over the surface of the entire veneer, there are two possibilities. The first is that the glazing on your veneers was removed. This can happen if your dental hygienist used something like a power prophy jet or acidulated fluoride during your appointment. Both of these will damage the glazing, which does not only give your veneers their shine but protects them from stains.

A second possibility is that there is a gap between your porcelain veneers. This allows food and other bacteria to get underneath. Not only does that make your veneers look darker because of all the stuff caught underneath, but it pretty much guarantees you’ll end up with the tooth underneath becoming severely decayed.

Both of these issues are the fault of your dentist, and they should take responsibility for repairing it, which will mean replacing them.

If the staining is not all over, but rather at the top or the sides these are completely separate issues. The first problem can occur if there is a gap at the top of your veneers between that and your gumline. Like the other gap, it will cause both staining and decay. Your dentist will need to replace them.

The staining around the sides is much easier to deal with and is generally part of regular maintenance. There is usually a minimal amount of composite bonding around the edges of your teeth. The composite needs to be periodically polished. This is easily done and I would plan on doing it once a year. This is especially true if you smoke or drink staining beverages such as coffee or tea.

If the problem is one of the more serious issues that require replacement, but your dentist is uncooperative you may have to get a second opinion dentist to help you.

Sometimes a dentist is more willing to listen to a peer than a patient. I would make certain you go to an expert cosmetic dentist to tell you what is wrong with them, though. See if you can find a nearby dentist who is AACD accredited. These are the best cosmetic dentists in the country.

This blog is brought to you by Salem, MA Cosmetic Dentist Dr. Randall Burba.

Why Did Her Dentist Stain Her Lumineers?

I recently went to the dentist about a smile makeover after I received an advertisement from him about Lumineers. I spoke with him extensively ahead of time about the type of smile I wanted. One of the requests was to have a very white smile. When the Lumineers were placed on my teeth I realized they were darker than I expected. When I questioned him about that he told me he ordered a stain on them so they’d look like natural teeth. He told me I’d realize he was right in a few days. After a few days, I called him back asking him if he could make them whiter. He had me come in and then he drilled off the outer layer to get to the white underneath, but it looks uneven and dull. What do I do?


Dear Melody,

I am glad you wrote. You are dealing with a family dentist who is in over his head trying to do cosmetic work he doesn’t have adequate training for. My first hint was when you said he advertised Lumineers.

This particular brand of porcelain veneers is highly marketed to inexperienced cosmetic dentists as being easy to place. They say this because the veneers are thinner than some other brands which in some cases means there doesn’t need to be any tooth preparation. Unfortunately, in most cases, they end up looking bulky.

A second thing that told me he was not an experienced cosmetic dentist was his attitude. In dental school, we are taught that we know better than their patients. This philosophy does not work with cosmetic dentistry. With smile makeovers, we are creating an image the patient has in their head. Their dream smile. He doesn’t get to tell you what you’ll like.

The stain is also something taught in general dentistry. Most people have at least some stained teeth so your dentist thought that to make your smile look natural he’d have to add one to yours. However, patients don’t pay to get a smile makeover that looks like every other smile. They want something that looks exceptional.

Finally, he bonded your Lumineers on before letting you see them on your teeth to approve them. Experienced cosmetic dentists will use a temporary try-in paste for you to see the smile makeover. If you don’t absolutely love it, instead of bonding it on, they will send it back to the lab to make any necessary changes.

Unfortunately, you can’t get a refund on a smile makeover just because it is ugly. The standard is function. In your case, this is good news. When he filed away the stain, he also took the protective glazing with it. Now they have no protection and will pick up stains quickly. You should be entitled to a refund because of this.

If he gives you a hard time, contact us again and I’ll tell you how to get a refund from a dentist.

This blog is brought to you by Salem, MA Cosmetic Dentist Dr. Randall Burba.

Porcelain Veneers are Too Shiny

I have the weirdest problem with my porcelain veneers. They look at bit off and I think it is because they are too shiny. It’s more of an unnatural shine. I wish I had gotten to see them before they were bonded on because maybe I would have noticed it. My dentist says they’re fine and I’m just used to stained teeth. However, I do know the difference between color and shine. Is there anyway to take away some of the shine?


Dear Amanda,

Based on some things you said, I think the biggest thing that went wrong with your case has more to do with the skill of the dentist you choose. Most patients don’t realize that cosmetic dentistry isn’t a recognized specialty. Unfortunately, smile makeovers aren’t really taught in dental school so it is up to the dentist to invest in the training that will enable them to create stunning smiles.

Teeth with a natural shine

If you look at the teeth above, you can see that they are not uniform in either color or texture. There are ridges and bumps, as well as difference in opacity from the top to tip.

Your description makes me think your dentist did not add that texture that is necessary to make it look natural. The result will be flat teeth that look excessively shiny.

The only way to remove the shine is to have your hygienist use something like a power prophy jet or acidulated fluoride on your porcelain veneers. However, I am not going to recommend that. It damages the protective glaze on the veneers. This does more than give your veneers their shine. It also protects them from picking up stains.

Once that glaze is removed, your teeth will quickly start to pick up stains. Teeth whitening won’t work on this.

My suggestion is to ask your dentist to re-do the veneers. You paid for a beautiful smile and didn’t get one. An expert cosmetic dentist will not be satisfied if you are not.

When he re-does the veneers, make certain he uses a temporary try-in paste so you can see them in your mouth in several different lights. If you don’t love them, they need to go back to the lab. He should not permanently bond them on until you are thrilled with them.

This blog is brought to you by Boston Cosmetic Dentist Dr. Randall Burba.

New Lumineers Over Old

I had Lumineers placed quite a few years ago. I’ve never been happy with the color. My dentist knew I wanted whiter ones, but his tech guy told him it wasn’t possible to get them that white. In recent years, I think that has changed because I see a lot of people with really white teeth. I’ve been told that I can’t whiten them, but my dentist suggested we place new Lumineers on top of old Lumineers to make them look better. Have you heard about that being done before?


Dear Madison,

porcelain veneer being placed on a tooth

The one thing I agree with your dentist about is that using teeth whitening will not help with dingy Lumineers. Teeth whitening only works on natural tooth structure. Everything else he’s either done or suggested in regard to this case, I have serious concerns about.

Let’s start with the original color. Even several years ago, you would have been able to get your smile as white as you wanted. One thing you should know is that Lumineers is just one brand of porcelain veneers. This brand is highly marketed to inexperienced cosmetic dentists. However, most expert cosmetic dentists do not prefer that particular brand. The main reason for that is the company that owns Lumineers insist dentists use their lab, which isn’t known for its artistry or skill. This may be why that particular technician didn’t get them white the first time.

The second issue I have is his suggestion of new Lumineers over old. This is a really bad idea for a few reasons. First, it is just as difficult to place the Lumineers on top of the old ones as it is to just replace them.

Second, the Lumineers will not bond as well to porcelain as it will to your natural tooth structure. This puts it at risk of bonding failure. Finally, the chance of bonding failure doubles because both the new ones and the old ones are at risk.

Getting the Smile Makeover You Want

If you truly want a smile you will be proud of, you will need to go to a different dentist to get it. If you are happy with him as your general dentist, you can still use him in that capacity. Many patients have one dentist for general work and one for cosmetic work.

While there isn’t a recognized specialty in cosmetic dentistry, there is a way to ensure you have a skilled and artistic cosmetic dentist. I recommend that you see an AACD accredited cosmetic dentist. These dentists are in the top 1% of cosmetic dentists in the country. They can create a stunning smile for you. In fact, most of them even have a beautiful smile guarantee.

Don’t be surprised if whichever dentist you end up with suggests a different brand of porcelain veneers. They will know the strength and weaknesses of each and based on what type of smile you want, they will pick the brand whose strengths will give you the most benefit.

This blog is brought to you by Salem, MA Dentist Dr. Randall Burba.

Covering Tetracycline Stains Attractively

My sister and I both have tetracycline stains. Years ago, she had hers covered by porcelain veneers. At the time, the only way to cover the stains was to make the veneers more opaque. I am hoping that there have been some developments in the technology which will enable the porcelian veneers to look more natural. Is that a possibility?


Dear Dinah,

The ability to make porcelain veneers look natural has been around for many years, even when your sister had hers done. The problem lay in the dentist who did the work for her.

Porcelain veneers are an advanced cosmetic dentistry procedure which takes extensive post-doctoral training to do well. Combine that with tetracycline stains, which are among the hardest types of stains to cover and you have a recipe for disaster if you don’t use a truly trained dentist.

Unfortunately, there isn’t a recognized specialty in cosmetic dentistry, This means any general dentist can call themselves a cosmetic dentist. When an inexperienced cosmetic dentist try to do a tetracycline case, they usually make one of three mistakes. Some are so concerned that they can’t cover the stains that they insist on doing porcelain crowns, which unnecessarily grinds down healthy tooth structure. Even then, they don’t get a beautiful result.

A second issue is they do what happened to your sister and make them too opaque in an effort to cover the stains. Finally, some dentists just do the veneers as they always have and the stains show through.

Without a specialized degree, it hard for patients to know which dentists have the requisite training and which do not. That is where the American Academy of Cosmetic Dentistry (AACD) created a way to help patients with this conundrum.

They began an accreditation program whereby dentists can prove they have what it takes to do the best work possible. In addition to taking stringent exams, the candidates also have to provide visual evidence for a large number of cases they have personally done in order to demonstrate their artistry. AACD accredited dentists are the best cosmetic dentists in the country.

This blog is brought to you by Boston Cosmetic Dentist Dr. Randall Burba.

Porcelain Veneers & Mouthwash

I have porcelain veneers that I love. I’m mixing up a homemade mouthwash to help care for them, but wanted to run the ingredients by you first:

8 oz. Boiled water (I also filter my water)
8 oz. Hydrogen Peroxide
1 T. Sea Salt

Do you see anything harmful about this?


Dear Carmella,

porcelain veneer being placed on a tooth

I am glad that you love your porcelain veneers and want to take good care of them. While nothing in the DIY mouthwash you listed will harm the porcelain veneers directly, there will be a separate issue.

Hydrogen peroxide releases oxygen. This will kill bad bacteria that leads to gum disease, but it will also kill good bacteria that helps your mouth. If you use this regularly, it will lead to candida growth and an oral yeast infection. Using a peroxide rinse every once in a while is fine, though.

In most cases, you don’t need a mouthwash to take care of your porcelain veneers. Regular brushing and flossing should do it. If you want a special toothpaste to help keep them white, then I would recommend Supersmile Toothpaste. This is specially designed for cosmetic dental work.

Some patients, however, really feel they need a mouthwash. If you are in that category, the most important thing is making sure that there is NO alcohol in the ingredients.

If there is, the alcohol will soften the bonding and cause ditching and staining around the edges. Using an alcohol-free mouthwash will prevent that.

This blog is brought to you by Boston Cosmetic Dentist Dr. Randall Burba, an AACD Accredited Dentist.